Started in 2016 with YES Human Factors from the need to optimize the quality of the primary process at the OR. We have experienced YES Human Factors as a flexible and professional organization. They have shown that their theoretical model can be custom-made within an organization. Tuning a schedule to the OR-needs is very complex. YES Human Factors has dealt with this in a professional manner.
The combination of theory and practice supplemented with game elements were experienced as very educational and fun by the OR staff. In short, a must if you want to implement Crew Resource Management within the company!
Anneke Steensma and Michael Schuling
Unit-Managers OR Haga hospital