Making mistakes is as normal to us as breathing. The challenge is to learn from them and avoid repetition as much as possible.
Errors or inefficiencies can be dealt with, among other things, by standardization, procedures, checklists and technical means. As far as we are concerned, these are always supporting means that should help you to do your work more safely and efficiently. This means that you have to pay attention to the ergonomic and human aspects of all these supporting means. A careful development, introduction and implementation of new methods and means is required.
- How do you develop, introduce and maintain a procedure or checklist that everyone wants to use?
- How do you introduce new means that are embraced, used and controlled?
- How much room do you give professionals to make their own choices?
- Where, when and how do you enforce the agreements made?
