Shared Situational Awareness is a requirement, especially during critical operations, to come to an optimal, safe decision and then act on that decision. Shared Situational Awareness means that you and your team have the same knowledge about the reality, situation and or system performance, to come to a sound decision, that is agreed and acted upon by all teammembers.

In this module, we will address the pitfalls in judgment, how to communicate effectively under pressure and how to come with your team to a safe, effective decision.

When Threat and Error management (TEM) is used correctly, potential threats are recognized and mentioned in time. Together a strategy is determined how to mitigate the threat and increase the safety margins. This way the chance of a lapse, error or mistake decreases.

You are taught what threats and errors are  and how to control them to prevent incidents and accidents and/or to minimize damage.

Automation is a useful value system design in aviation. It reduces the workload of (flight-)crews and increases their sustainability. However, automation has a possible negative consequence. E.g. manual flying skills deteriorate, attention diminishes and Automation Dependency can develop.

In this module we look at Automation from different perspectives. Practical insights and operational possibilities are shown. The goal is to show the added value by using automation but also to address the possible negative consequences of automation and how to cope with these.

Human Performance Limitations, humans have limitations: stress, fatigue and complacency are an integral part for (aviation-) professionals. On the other side, we have the unique CAPACITY to cope with a broad variety of situations!

During this module we will look at how to improve our own performance and to increase the team’s performance. This way the available capacity is optimized.

The Human Factor becomes more and more important in our complex daily life, but also in managing crisis-situations. To be an effective leader in these situations you not only need to have knowledge of group dynamics, but also a flexibility in leadership styles. This is true for normal, abnormal, but also in emergency situations

In this module an insight is given on this subject in the fields of operations, training and safety. You will gain knowledge about style flexibility, dominant and non-assertive behaviour and also insight in hierarchy gradients.

Communication is the “glue” of CRM. Without good communication all the modules above can not be effective.

In the communication module we look at the different aspects of communication. We will give you an insight in how communication processes work. How and where problems arise and how to solve them in a professional way.

Airlines recruit pilots from all over the world regardless of their cultural background. If the license is accepted by EASA or the local CAA and the grading was sufficient most airlines assume that the pilot is well trainable within their (safety-) standards.

Due to cultural differences CRM is a bad export product. Knowledge about the relation between cultural differences and teaching&learning is necessary to be an effective teacher/trainer or even examiner.

In this module we look at national cultural differences, which influence these differences have on organizational cultures. But also on how to optimize the safety culture. We will provide knowledge how to deal, as a CRM instructor, with these differences in a flexible way. This information is of course important for the TRI/E’s and the management of the different organizations.

Just Culture “is a culture where first-line operators are not punished for actions congruent with their experience and training, but where gross negligence, willful mistakes and destructive actions are not tolerated”. (Source Eurocontrol)

Striving for a true Just Culture is a prerequisite for effective CRM.